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-   -   Vista Voyager Ball Head Metal Failure (http://www.tiffen.com/forum/showthread.php?t=2290)

laurence 07-20-2012 09:18 PM

Vista Voyager Ball Head Metal Failure
 
I've used my Vista Voyager with BHQ8 ballhead for several years. I've never put a heavy strain on the unit, using only a Fuji X100 and a generic mini-cam. However the little post that supports the mounting plate has failed, just under the mounting plate. I can see that it is probably a pattern-stamped piece that has been cold welded, because the failure shows a notched design at the interface point. It has not completely detached yet, but it's extremely wobbly and ready to detach at any time.

I don't have any warranty papers, although I MIGHT be able to get something from B&H where I originally ordered it.

Is there any way to get it replaced without cost, or should I just go ahead and order a new BHQ8 assembly?

I have to say I love the tripod, as I use it on long treks in the Olympic Mountains, as well as for local landscapes. It's about the best one out there, for a compromise of weight and rigidity.

Edit: I went ahead and ordered a new BHQ8 from B&H ($25.70) after all, as I really need to use the tripod soon. So, perhaps this will at least show a possible weak point in the overall construction, and could prompt current owners to keep an eye on that interface.

Best to all,
Larry

Jason Schneider 07-22-2012 08:33 AM

Vista Voyager head replacement
 
Hi Larry, Sorry to hear about your Vista ball head problem, which is thankfully very rare. We will replace the head at no charge with a receipt and at a courtesy discount if the receipt is unavailable. In either case, please contact Leigh Boden at lboden@tiffen.com Best regards, Jason Schneider

laurence 07-31-2012 09:49 PM

Vista Voyager Ball Head Support Failure
 
[QUOTE=Jason Schneider;5906]Hi Larry, Sorry to hear about your Vista ball head problem, which is thankfully very rare. We will replace the head at no charge with a receipt and at a courtesy discount if the receipt is unavailable. In either case, please contact Leigh Boden at lboden@tiffen.com Best regards, Jason Schneider[/QUOTE]

Wow, how NICE of you Jason! I assumed that must be a rare thing, as it seems the little shaft is pretty well built. I don't think it is spot-welded, so perhaps it's connected in a mold hot-press?

Anyway, I already ordered and received a replacement unit from B&H Photo, so I'll just go with that. If something happens again, I'll certainly contact you guys. But really, these tripods are so nice that I don't see the odds of something drastic happening as very high.

I'm betting that there has been pretty good success in the number of sales of this tripod; it is a VALUE for the price to say the least. I live and hike on the Olympic Peninsula, so the tripod has served me on the wild coast (saltwater) with no problems, in the rain forest, on steep slopes with no trails using it as a support pole (not exactly what it was made for), and even as an ersatz ice-axe on several of the glaciers! You'd be surprised how well the little points at the feet can stop a slip-up when on a glacier! CERTAINLY these are not exactly what the tripod was made for!

It's simply a superb combination of weight, solidity, and price. In fact, I didn't realize that there was a larger head plate available, so I ordered that as well, so that now I can probably use my Pentax 645 with that larger head, as long as I take care. :)

Anyway, thanks again for the GENEROUS offer! I'll take you up on it next time!

Larry


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