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tripod leg stuck or sticking
  #1  
Old 05-17-2010, 05:48 PM
joeed
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Default tripod leg stuck or sticking

Hi. I bought one of your provista 75xb tripods and head back in March.

One of the bottom legs was always a little tougher to push in or pull out, now it's all but stuck. You can see where a burr or something inside is scratching the paint

Please advise.

Thank you.

Last edited by joeed; 05-17-2010 at 11:54 PM.. Reason: clarity
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Stuck tripod leg
  #2  
Old 05-17-2010, 06:52 PM
Jason Schneider Jason Schneider is offline
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Default Stuck tripod leg

Since you evidently bought your ProVista tripod quite recently I am confident it will be repaired under warranty at no cost to you. I will contact the product manager and get back to you on this. We are sorry for any inconvenience. Bert regards, Jason Schneider
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  #3  
Old 05-17-2010, 11:53 PM
joeed
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Thank you Mr. Schneider.
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  #4  
Old 05-23-2010, 10:51 AM
joeed
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What's the time frame on this? No one has contacted me yet.
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Reply requested
  #5  
Old 05-23-2010, 03:25 PM
Jason Schneider Jason Schneider is offline
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Default Reply requested

I spoke to the Davis & Sanford tripod product manager about this and he said he would contact you to arrange for a repair or replacement of your tripod. I will remind him first thing tomorrow morning. Have a great weekend. Best regards, Jason Schneider
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please e mail me at lboden@tiffen.com
  #6  
Old 05-24-2010, 09:07 AM
lboden lboden is offline
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Default please e mail me at lboden@tiffen.com

Joeed:

I am the tripod product manager at Tiffen. Please e e mail me at [email]lboden@tiffen.com[/email]. We have had a problem posting replys. I did try to post the day you contacted Tiffen.

Here is a simple fix for a stuck leg. If you open up the hex key above the leg lock and wiggle the leg back and forth, the leg will go back into the track.

If this does not work please e mail me or call me at 800 645 252 x 3228.

Regards
Leigh Boden
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phone number is 800 645 2522 x 3228
  #7  
Old 05-24-2010, 09:14 AM
lboden lboden is offline
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Default phone number is 800 645 2522 x 3228

Sorry for the incomplete phone number. We will help you in any way we can. The correct phone number is 800 645 2522 x 3228 or [email]lboden@tiffen.com[/email]
Regards

Leigh
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  #8  
Old 06-04-2010, 03:17 PM
joeed
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Leigh,

Got the new tripod leg today. Installation was a snap.

Just wanted to say thanks.

Thanks.
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