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RETURN POLICY

Purchases made on Tiffen’s online store include a 30-Day Satisfaction Guarantee; if you aren’t happy with your product you can return it within 30 days from the date of delivery for your money back. Need to set up a return? Contact us (800) 645-2522 or email us at orderentry@tiffen.com

 

RETURNS

All returns must be postmarked within thirty (30) days of the delivery date from your order. All returned items must be in new or like new condition along with original packaging.

 

RETURN PROCESS

To return an item, please contact us at: (800) 645-2522 or email us orderentry@tiffen.com. All returns require a Return Authorization form.

Once you have received a return authorization form, place the item securely in its original packaging along with the return authorization form. Please write the RA # on the outside of the box and mail your return to the following address:

The Tiffen Company
Attn: Returns
90 Oser Avenue  
Hauppauge, NY 11788  
United States  

 

Return shipping charges for domestic orders made within the United States will be paid or reimbursed by us. Return shipping charges for international orders made outside the United States will not be paid or reimbursed by Tiffen and will be the customer's responsibility.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) business days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

The following items cannot be returned or exchanged:

  •     Outlet store items    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

 

Please Note

  • Products must be returned in new or like new condition unless received damaged.  
  • All outlet center or clearance items are final sale only, no exchanges or returns will be offered.  
  • All special order items are final sale only, no refunds or exchanges will be offered.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: (800) 645-2522 or orderentry@tiffen.com 

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